Refund & Return Policy

Last Updated: 2 November 2026

At Sunchan Group, we carefully pack and inspect our Ayurvedic juice products before dispatch to ensure that they reach our customers in good condition. Customer satisfaction is important to us, and we aim to provide a smooth and reliable shopping experience.

If you receive a damaged, leaking, defective, incorrect, or incomplete order, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns or replacements may be accepted under the following circumstances:

  • You received a damaged product.

  • You received a leaking or broken juice bottle.

  • You received the wrong product or incorrect quantity.

  • The product received is defective or significantly different from the product ordered.

  • Your package was damaged during transportation and the product inside was affected.

  • One or more products are missing from your order.

For food and consumable products, returns are generally not accepted once the product has been opened or used, except where the product is damaged, defective, leaking, or incorrectly supplied.

2. Time Limit for Reporting an Issue

If you experience any issue with your order, please contact us within 48 hours of delivery.

To help us review your request, please provide:

  • Order number

  • Customer name

  • Registered mobile number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the outer packaging and shipping label

  • A short unboxing video, if available, especially for damaged, leaking, or missing products

Our team will review the submitted details and inform you about the next steps.

Requests submitted after the reporting period may not be eligible for a return, replacement, or refund, subject to applicable consumer laws.

3. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we generally do not accept returns in the following situations:

  • Products that have been opened or used, unless they are found to be defective or damaged.

  • Products damaged after delivery due to improper handling or storage.

  • Products returned without their original packaging, where the packaging is necessary for verification.

  • Products affected by improper storage after delivery.

  • Products purchased during special promotional or clearance sales, where specifically stated.

  • Return requests that do not meet the applicable eligibility requirements.

Since our products are natural juice products, minor variations in colour, taste, texture, or appearance may occur between batches. Such natural variations do not necessarily indicate a product defect.

4. Damaged or Leaking Products

If you receive a damaged, broken, or leaking juice bottle, please contact us within 48 hours of delivery.

We recommend:

  • Taking clear photographs of the damaged bottle.

  • Taking photographs of the outer packaging.

  • Recording a short video showing the damage or leakage, if possible.

  • Keeping the original packaging until your request has been reviewed.

After verification, Sunchan Group may arrange a replacement or an appropriate refund, depending on the circumstances and product availability.

Please do not consume any product that appears contaminated, damaged, or unsafe.

5. Wrong Product Received

If you receive a product different from the one you ordered, please notify us within 48 hours of delivery.

After verifying your request, we may:

  • Arrange delivery of the correct product.

  • Arrange a replacement, subject to availability.

  • Provide an appropriate refund if replacement is not possible.

Where the mistake is from our side, applicable return and replacement shipping arrangements will be handled by Sunchan Group.

6. Refund Policy

If your refund request is approved, the refund will generally be processed through the original payment method used for the purchase, wherever possible.

For Cash on Delivery (COD) orders, we may request valid bank account or other payment details to process an approved refund.

Refunds will be considered in situations such as:

  • A damaged or leaking product.

  • An incorrect product delivered.

  • A missing product from the order.

  • An order that cannot be fulfilled by us.

  • Other eligible circumstances approved after review.

7. Refund Amount

For approved refunds, the amount will generally correspond to the eligible amount paid for the affected product.

Shipping charges may be refundable depending on the reason for the refund and the circumstances of the order.

If the issue occurred due to an error on our part, such as supplying a damaged, leaking, or incorrect product, we will review the applicable shipping charges as part of the resolution.

8. Return Shipping

If a return is approved, our customer-support team will provide the necessary return instructions. Please do not send any product back without receiving confirmation and instructions from Sunchan Group. Where a return or replacement is required due to an error on our part, applicable return shipping arrangements will be handled by Sunchan Group.

9. Replacement Policy

Depending on the nature of the complaint and product availability, we may offer a replacement instead of a refund.

Replacement may be provided in cases involving:

  • Damaged juice bottles.

  • Leakage during transportation.

  • Incorrect products delivered.

  • Other verified product-related issues.

Replacement products will be dispatched after the necessary verification process has been completed.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it. Cancellation requests may be accepted only before the order has been processed, packed, or shipped. handled according to the applicable return and refund terms and consumer protection laws. If an eligible cancellation is approved for a prepaid order, the applicable refund will be initiated through the
original payment method wherever possible.

11. Refund Processing Time

Once a refund is approved, Sunchan Group will initiate the refund within 5–7 business days. The actual time taken for the amount to appear in your bank account or payment method may depend on your bank, payment gateway, or financial institution. For Cash on Delivery orders, the refund timeline may depend on the successful verification of the bank or payment details provided by the customer.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our customer-support team with the following details:

  • Order number

  • Customer name

  • Registered mobile number

  • Description of the issue

  • Clear photographs of the affected product

  • Photographs of the packaging and shipping label

  • Unboxing video, if available

Our team will review your request and guide you through the appropriate resolution process.

13. Non-Delivery or Missing Items

If your order is marked as delivered but you have not received it, or if any product is missing from your package, please contact us as soon as possible. We may coordinate with our courier and logistics partners to investigate the shipment and verify the delivery details. After verification, we will provide an appropriate resolution.

14. Changes to This Policy

Sunchan Group reserves the right to update or modify this Return & Refund Policy from time to time to reflect changes in our business operations, products, services, or applicable legal requirements. Any updates will be published on this page along with the revised Last Updated date. We encourage customers to review this policy periodically.

15. Contact Us

If you have any questions or concerns regarding returns, replacements, refunds, order cancellations, or delivery issues, please contact our customer-support team.

Website: https://sunchangroup.com/
Email: sunchangroup@gmail.com
Phone: +91 9887700044
Address: Near Check Post, Harmara, Sikar Road, Jaipur, Rajasthan, India, 302013