Last Updated: 2 November 2026

Welcome to Sunchan Group. These Terms & Conditions govern your access to and use of our website, https://sunchangroup.com/, and the purchase of products available through our online store. By visiting our website, browsing our Ayurvedic juice products, creating an account, or placing an order, you agree to comply with and be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About Our Website

Sunchan Group operates an online store offering Ayurvedic juice products and related product information to customers through its website. Our website allows customers to browse available products, view product information, place orders, make payments, and access customer support. By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

2. Acceptance of Terms

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.

These Terms & Conditions should be read together with our:

  • Privacy Policy

  • Shipping & Delivery Policy

  • Return & Refund Policy

3. Products and Product Information

We make reasonable efforts to ensure that all product descriptions, images, prices, ingredients, packaging details, and other information displayed on our website are accurate and up to date.

However:

  • Product images may appear slightly different depending on your device or screen settings.

  • Natural juice products may have minor variations in colour, taste, texture, or appearance.

  • Product packaging may change from time to time.

  • Product availability may change without prior notice.

  • We reserve the right to correct any errors or inaccuracies in product descriptions, prices, or other website information.

We do not guarantee that all product information displayed on our website will always be completely error-free.

4. Product Usage and Customer Responsibility

Customers are responsible for carefully reading product descriptions, ingredient information, labels, storage instructions, and usage directions before purchasing or consuming any product. Our Ayurvedic juice products should be used according to the instructions and recommendations provided on the respective product packaging.

Customers should:

  • Follow the recommended usage instructions.

  • Check the ingredients before consumption.

  • Follow the storage instructions mentioned on the product label.

  • Check the product’s expiry or best-before date before use.

  • Seek advice from a qualified healthcare professional where necessary, particularly if they have specific health concerns, allergies, or dietary restrictions.

Information provided on our website is for general product information and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Sunchan Group does not guarantee specific health results from the consumption of any product.

5. Orders and Order Confirmation

All product prices displayed on our website are subject to change without prior notice. The applicable price for an order will generally be the price displayed at the time the order is successfully placed. We make reasonable efforts to ensure that product pricing is accurate. However, in the event of an obvious pricing or technical error, we reserve the right to cancel the affected order. Any applicable taxes, shipping charges, or additional fees will be displayed during checkout, wherever applicable.

We reserve the right to cancel, refuse, or limit an order in circumstances including:

  • Product unavailability

  • Incorrect product or pricing information

  • Suspected fraudulent or unauthorized transactions

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Technical errors

  • Other circumstances that prevent us from fulfilling an order

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Return & Refund Policy.

6. Pricing and Taxes

All product prices displayed on our website are subject to change without prior notice. The applicable price for an order will generally be the price displayed at the time the order is successfully placed. We make reasonable efforts to ensure that product pricing is accurate. However, in the event of an obvious pricing or technical error, we reserve the right to cancel the affected order. Any applicable taxes, shipping charges, or additional fees will be displayed during checkout, wherever applicable.

7. Payments

Customers can make payments using the payment methods available on our website.

These may include:

  • Online payment methods

  • Debit and credit cards

  • UPI and other supported payment services

  • Cash on Delivery (COD), where available

You agree to provide accurate and valid payment information when placing an order. Online payments may be processed through third-party payment gateway providers. Such transactions are subject to the applicable payment provider’s terms and security policies. Sunchan Group does not intentionally store complete debit card numbers, credit card details, or banking passwords on its own servers.

8. Shipping and Delivery

We aim to process and dispatch orders within the estimated time mentioned in our Shipping & Delivery Policy. Orders may be delivered through available courier and logistics partners depending on the customer’s delivery PIN code and serviceability. Delivery timelines are estimates and may vary due to weather conditions, transportation delays, public holidays, courier operations, or other unforeseen circumstances. For complete details regarding order processing, shipping charges, delivery timelines, tracking, and delivery-related issues, please refer to our Shipping & Delivery Policy.

9. Cancellation of Orders

Customers who wish to cancel an order should contact our customer-support team as soon as possible after placing the order. Cancellation requests may be accepted only before the order has been processed, packed, or dispatched. Once an order has been shipped, cancellation may no longer be possible. If an eligible prepaid order is successfully cancelled, the applicable refund will be processed through the original payment method wherever possible. For COD orders, cancellation may depend on the processing and dispatch status of the order. For further information, please refer to our Return & Refund Policy.

10. Returns and Replacements

Returns and replacements, where applicable, will be handled according to our Return & Refund Policy. Due to the consumable nature of our Ayurvedic juice products, opened or used products are generally not eligible for return unless they are damaged, defective, leaking, or incorrectly supplied.

Customers may be required to provide:

  • Order number

  • Product photographs

  • Packaging photographs

  • Description of the issue

  • Unboxing video, where available

All return and replacement requests will be reviewed according to the applicable policy and consumer protection laws.

11. Refunds

Where a refund is approved, the amount and method of refund will be determined according to our Return & Refund Policy. Refunds will generally be processed through the original payment method wherever possible. For Cash on Delivery orders, customers may be asked to provide valid bank account or other payment details to process an approved refund. Actual refund timelines may depend on the payment gateway, bank, or financial institution involved.

12. Customer Information and Account Responsibility

Customers are responsible for providing accurate and complete information when placing an order or creating an account.

This information may include:

  • Full name

  • Mobile number

  • Email address

  • Billing address

  • Shipping address

  • PIN code

  • Other information required for order processing

Customers are responsible for maintaining the confidentiality of their account credentials and for activities carried out through their accounts. Sunchan Group shall not be responsible for delivery issues caused by incorrect or incomplete information provided by customers.

13. Website Use and Restrictions

Customers are responsible for providing accurate and complete information when placing an order or creating an account.

You agree not to use our website:

  • For any unlawful or fraudulent purpose.

  • To place fake or unauthorized orders.

  • To interfere with website security or functionality.

  • To attempt unauthorized access to our website or systems.

  • To upload malicious software, harmful code, or viruses.

  • To copy or misuse website content without permission.

  • To disrupt the normal operation of our website.

  • To misuse our services in a way that may cause harm to our business or other users.

We reserve the right to restrict or suspend website access where we reasonably believe these terms have been violated, subject to applicable law.

14. Intellectual Property

All content available on our website, including but not limited to:

  • Website design and layout

  • Logos and brand names

  • Product photographs

  • Product descriptions

  • Text and written content

  • Graphics and images

  • Videos and icons

  • Website code and other visual elements

is owned by or licensed to Sunchan Group or the respective rights holders and may be protected under applicable intellectual property laws. You may not copy, reproduce, modify, distribute, publish, or commercially use any website content without prior written permission from the relevant rights holder.

15. Third-Party Services

Our website may use third-party services, including:

  • Payment gateway providers

  • Courier and logistics partners

  • Website hosting services

  • Analytics and technology providers

  • Social media platforms

  • Other external service providers

These third-party services may operate under their own terms, conditions, and privacy policies. Sunchan Group is not responsible for the independent policies, practices, availability, or technical failures of third-party services.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that our website will always be:

  • Available without interruption.

  • Free from technical errors.

  • Free from viruses or harmful components.

  • Compatible with every device, browser, or operating system.

Our website may occasionally become unavailable due to maintenance, updates, technical issues, or circumstances beyond our reasonable control.

17. Limitation of Liability

To the extent permitted under applicable law, Sunchan Group shall not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including:

  • Delays caused by courier or logistics partners.

  • Temporary website or technical failures.

  • Third-party payment service interruptions.

  • Misuse of products or failure to follow product instructions.

  • Incorrect information provided by customers.

  • Unforeseen events affecting service delivery.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or liabilities that cannot legally be excluded or limited under applicable Indian laws.

18. Force Majeure

Sunchan Group shall not be held responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond reasonable control. Such circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, pandemics, internet or network failures, or other unforeseen events.

19. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy.

We may collect and process customer information necessary to:

  • Process and fulfil orders.

  • Arrange shipping and delivery.

  • Process payments.

  • Provide customer support.

  • Improve our website and services.

  • Comply with applicable legal requirements.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

20. Changes to These Terms & Conditions

Sunchan Group reserves the right to modify, update, or replace these Terms & Conditions from time to time. Any changes will become effective once the updated terms are published on this page. We encourage customers to review this page periodically to stay informed about the latest terms and conditions.

21. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes arising in connection with the use of our website, products, or services shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws.

22. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, our products, orders, or services, please contact us:

Website: https://sunchangroup.com/
Email: sunchangroup@gmail.com
Phone: +91 9887700044
Address: Near Check Post, Harmara, Sikar Road, Jaipur, Rajasthan, India, 302013