At Sunchan Group, we are committed to delivering your Ayurvedic and herbal products safely and on time. Please review our Shipping Policy to understand how we process and deliver orders.
1. Order Processing Time
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volume, processing may be slightly delayed. Customers will be informed in such cases.
2. Shipping Charges
- Shipping charges (if applicable) are displayed at checkout before payment.
- Any promotional free shipping offers will be clearly mentioned on the website.
3. Delivery Time
- Estimated delivery time is 3–7 working days, depending on your location.
- Remote or rural areas may require additional delivery time.
- Delivery timelines are estimates and may vary due to courier partner operations.
4. Order Tracking
- Once your order is dispatched, tracking details will be shared via email or SMS.
- Customers can track their shipment using the provided tracking number.
5. Shipping Locations
- Currently, we ship across India.
- For bulk or special orders, customers may contact our support team for assistance.
6. Delays & Unforeseen Circumstances
While we strive to deliver orders on time, delays may occur due to:
- Natural calamities
- Weather conditions
- Logistics disruptions
- Government restrictions
- Courier service issues
Sunchan Group is not liable for delays caused by circumstances beyond our control.
7. Incorrect Shipping Information
- Customers are responsible for providing accurate shipping details.
- If an order is returned due to incorrect address or failed delivery attempts, additional shipping charges may apply for re-dispatch.
8. Damaged or Lost Packages
- If you receive a damaged package, please record an unboxing video and contact us within 48 hours of delivery.
- In case of lost shipments, we will coordinate with the courier partner to resolve the issue.
9. Contact Information
For shipping-related queries, please contact:
Email: sunchangroup@gmail.com
Phone: +91 820 938 2537
Address: Near Check Post, Harmara , Sikar Road, Jaipur, Rajasthan, 302013
Please include your Order ID for faster assistance.